IT Monitoring

Carefree thanks to managed IT service flat rates

IT flat rates reduce downtime and costs

With the IT service flat rates from GRTNR.IT you optimize your IT management and minimize your downtimes in case of malfunctions or IT issues. Even small IT or user problems around your Microsoft product world, your servers, printers, browsers or system settings take up a lot of time, cause costs and cause inconvenience.

As a professional managed IT service partner, we understand the importance of stable IT systems and are available to you with fast response times under an IT ticket system and flat rates for your IT problems. Our IT technicians have extensive experience and expertise to handle your concerns professionally.

Your advantages with the GRTNR.IT service flat rates

We take over the service for your IT or parts of your IT so that you can concentrate on your business. Our IT flat rate packages offer you a wide range of benefits:

IT-Security
  • central point of contact for IT problems, malfunctions and requests
  • clear definition of your problem solving processes
  • fast resolution of IT problems through IT ticket system
  • relief of your IT team
  • efficient work of your employees
  • avoidance of long downtimes
  • support by specialists
Time saving
  • guaranteed response times
  • Prioritized fault acceptance through IT ticket system
  • problem solving by phone, email, remote/remote maintenance or in person on site
  • no time-consuming invoice control: by agreement you know exactly which costs you have to expect monthly
Cost transparency
  • predictable IT costs through IT service flat rates
  • full budget control, even in case of unexpected problems
  • monthly billing - broken down to the number of devices and/or workstations per month
  • scalable and extrapolatable for additional stations

IT service flat rates: service at fixed prices

IT service flat rates are an innovative and attractive option for companies that want to have their IT infrastructure professionally managed - at fixed calculable prices. The monthly flat rate is calculated based on the number and age of the servers and workstations. All services provided as part of the flat rate are clearly defined in the service contract. This means you know exactly what to expect and what your monthly costs for IT services will be. This allows you to significantly reduce your administrative workload by eliminating the need to check and pay a separate invoice for every IT problem.

Benefits of the GRTNR.IT Service Flat Rates

Whether you are a small business, a growing organization or an established company, with our IT service packages we offer you a reliable IT helpdesk with prioritized acceptance of your problems thanks to IT ticketing system.

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Scope of services
IT-Flatrates
On-call times & availability
  • 24 hours monitoring system
  • Mon - Fri: 8:00 a.m. - 5:00 p.m.
  • excl. public holidays
  • Appointment according to agreement
24-hour on-call service
  • inclusive - within business hours
  • 1.5 times the rate - outside business hours
  • 3 times the rate - Sundays/holidays
Directionsfree of chrge
Response times During on-call times
  • Telephone and/or remote support: within 5 hours
  • On-site deployment: within 10 hours
Troubleshooting for the systems defined in the order formprioritized acceptance via the ticket system: support@grtnr.it
Troubleshooting of the systems defined in the order formFault reporting, identification and rectification:
  • by telephone
  • via remote maintenance
  • personally on site
Scope of servicesIT flat rate service SERVER

Server systems:
Updates to server systems:
  • Microsoft Server Operating Systems
  • Microsoft products (Exchange, SQL)
  • Data backup software: local backup & online backup
  • Creation of new users according to a checklist agreed in advance with the customer
  • Creation of rights system and groups according to a checklist agreed in advance with the customer
  • Update of new anti-virus engines (update according to experience)

Workstations:
Workstation updates
  • Microsoft Windows operating system
  • Microsoft products (Office, Microsoft365)
  • Local backup software
  • Adobe products (PDF viewer, etc.)
  • Virus scanner
  • Repair and overhaul of defective PC workstations (without material, if repair is economical)

Printer:
  • Installation of the driver and test printing
  • Integration into the network of the customer

User support for technical problems (by phone or remotely):
  • Microsoft Office or Office 365 products (Word, Excel, Outlook)
  • Browser (Firefox, Chrome, Microsoft Edge)
  • System settings
  • Virus protection

NOT included: User training

IT flat rate service COMPLETE

All described services of "IT-Flatrate-Service GOLD" plus additionally
  • Reinstallation of server systems and workstations, if necessary, respectively
  • Restoration of server systems and workstations from previously created backups
  • Regular replacement (every 3 years) of server systems and PC workstations with comparable equipment at the current technical level


IT flat rate service BACKUP-PRO

  • Basic
  • Standard
  • Premium
Backup-Monitoringactive monitoring can be booked
Server monitoring24/7 - every 15 minutes
Server alertinclusive
Defragmentation of the hard disks in the serversmonthly
Cleanup from temporary files (server systems)monthly
Consultation about IT status and IT strategyannual
Detail report (server)monthly
Visual inspection on siteannual
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Do you still have questions about GRTNR.IT's Manged IT service flat rates?

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