Carefree thanks to managed IT service flat rates
IT flat rates reduce downtime and costs
With the IT service flat rates from GRTNR.IT you optimize your IT management and minimize your downtimes in case of malfunctions or IT issues. Even small IT or user problems around your Microsoft product world, your servers, printers, browsers or system settings take up a lot of time, cause costs and cause inconvenience.
As a professional managed IT service partner, we understand the importance of stable IT systems and are available to you with fast response times under an IT ticket system and flat rates for your IT problems. Our IT technicians have extensive experience and expertise to handle your concerns professionally.
Your advantages with the GRTNR.IT service flat rates
We take over the service for your IT or parts of your IT so that you can concentrate on your business. Our IT flat rate packages offer you a wide range of benefits:
- central point of contact for IT problems, malfunctions and requests
- clear definition of your problem solving processes
- fast resolution of IT problems through IT ticket system
- relief of your IT team
- efficient work of your employees
- avoidance of long downtimes
- support by specialists
- guaranteed response times
- Prioritized fault acceptance through IT ticket system
- problem solving by phone, email, remote/remote maintenance or in person on site
- no time-consuming invoice control: by agreement you know exactly which costs you have to expect monthly
- predictable IT costs through IT service flat rates
- full budget control, even in case of unexpected problems
- monthly billing - broken down to the number of devices and/or workstations per month
- scalable and extrapolatable for additional stations
IT service flat rates: service at fixed prices
IT service flat rates are an innovative and attractive option for companies that want to have their IT infrastructure professionally managed - at fixed calculable prices. The monthly flat rate is calculated based on the number and age of the servers and workstations. All services provided as part of the flat rate are clearly defined in the service contract. This means you know exactly what to expect and what your monthly costs for IT services will be. This allows you to significantly reduce your administrative workload by eliminating the need to check and pay a separate invoice for every IT problem.
Benefits of the GRTNR.IT Service Flat Rates
Whether you are a small business, a growing organization or an established company, with our IT service packages we offer you a reliable IT helpdesk with prioritized acceptance of your problems thanks to IT ticketing system.
| Scope of services IT-Flatrates | |
|---|---|
| On-call times & availability |
|
| 24-hour on-call service |
|
| Directions | free of chrge |
| Response times During on-call times |
|
| Troubleshooting for the systems defined in the order form | prioritized acceptance via the ticket system: support@grtnr.webouncer.world |
| Troubleshooting of the systems defined in the order form | Fault reporting, identification and rectification:
|
| Scope of services | IT flat rate service SERVER Server systems: Updates to server systems:
Workstations: Workstation updates
Printer:
User support for technical problems (by phone or remotely):
NOT included: User training IT flat rate service COMPLETE All described services of "IT-Flatrate-Service GOLD" plus additionally
IT flat rate service BACKUP-PRO
|
| Backup-Monitoring | active monitoring can be booked |
| Server monitoring | 24/7 - every 15 minutes |
| Server alert | inclusive |
| Defragmentation of the hard disks in the servers | monthly |
| Cleanup from temporary files (server systems) | monthly |
| Consultation about IT status and IT strategy | annual |
| Detail report (server) | monthly |
| Visual inspection on site | annual |
