IT monitoring & service contingents
Proactive IT monitoring - uncovering errors before they cause damage
Proactive and preventive IT monitoring is essential for the integrity of your IT infrastructure. A server failure can quickly become a costly problem - so ensure smooth operations with our IT and server monitoring. Our specialized IT and server monitoring makes it possible to detect potential vulnerabilities even before they can affect the functionality of your systems. For you, this means more stability, security and efficiency of your IT.
Your advantages through GRTNR.IT-Monitoring
GRTNR.IT monitoring is more than observation
At GRTNR.IT, the concept of IT monitoring goes far beyond mere observation. It includes proactive measures to ensure the stability of your IT infrastructure. Here, we continuously monitor your servers, NAS systems as well as system-relevant hardware components and provide you with high-quality 2nd level support. This support is especially intended for technical challenges that cannot be solved by your own support team or IT managers. To act efficiently and not waste time, we identify and resolve problems through remote analysis, telephone support or via online services.
No more IT disruption: fast response times in case of failure or change requests
In the ever-changing world of digitalization, time gains an invaluable value. GRTNR.IT is aware of how crucial it is for you to receive the fastest possible support in case of IT malfunctions, failures or change requests. Therefore, we offer you an adept service through our proactive IT monitoring and server monitoring, which is characterized by fast and reliable response times.
| Output | Disturbance | Wish |
|---|---|---|
| Priority 1 | Priority 2 | Priority 3 |
| Support by phone, by remote maintenance or on site | Support by phone, by remote maintenance or on site | Support by phone, by remote maintenance or on site |
| During operating time | During operating time | During operating time |
| within 5 hours | within the following working day | within 3 working days |
GRTNR.IT-Monitoring PRO - All-inclusive services
GRTNR.IT's IT monitoring takes your IT infrastructure to a new level of reliability and performance. Our scope of services in IT monitoring and server observation is designed to optimize your business processes and provide you with security by keeping your IT running optimally.
| Scope of services IT-MONITORING | |
|---|---|
| On-call times & availability |
|
| Response times during the on-call times | Priority 1 (failure)
|
| Troubleshooting for the systems defined in the order form | prioritized acceptance via the ticket system: support@grtnr.webouncer.world |
| Troubleshooting the systems defined in the order form | Fault reporting, identification and resolution:
|
| Directions | Free of charge |
| Scope of services | SERVER
|
| Server monitoring | 24/7 every 15 minutes |
| Server alert | inclusive |
| Cleanup of temporary files (server systems) | monthly |
| Consultation about IT status and IT strategy | annual |
| Detailed report (Server) | monthly |
| Visual inspection on site | annual |
