IT Monitoring

IT monitoring & service contingents

Proactive IT monitoring - uncovering errors before they cause damage

Proactive and preventive IT monitoring is essential for the integrity of your IT infrastructure. A server failure can quickly become a costly problem - so ensure smooth operations with our IT and server monitoring. Our specialized IT and server monitoring makes it possible to detect potential vulnerabilities even before they can affect the functionality of your systems. For you, this means more stability, security and efficiency of your IT.

Your advantages through GRTNR.IT-Monitoring

Cost reduction through early fault detection

Stability and security of your IT systems

24/7 monitoring - every 15 minutes

Prevention of consequential damage

Fast support thanks to IT ticket system

Always up-to-date server software

GRTNR.IT monitoring is more than observation

At GRTNR.IT, the concept of IT monitoring goes far beyond mere observation. It includes proactive measures to ensure the stability of your IT infrastructure. Here, we continuously monitor your servers, NAS systems as well as system-relevant hardware components and provide you with high-quality 2nd level support. This support is especially intended for technical challenges that cannot be solved by your own support team or IT managers. To act efficiently and not waste time, we identify and resolve problems through remote analysis, telephone support or via online services.

No more IT disruption: fast response times in case of failure or change requests

In the ever-changing world of digitalization, time gains an invaluable value. GRTNR.IT is aware of how crucial it is for you to receive the fastest possible support in case of IT malfunctions, failures or change requests. Therefore, we offer you an adept service through our proactive IT monitoring and server monitoring, which is characterized by fast and reliable response times.

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OutputDisturbanceWish
Priority 1Priority 2Priority 3
Support by phone, by remote maintenance or on site Support by phone, by remote maintenance or on site Support by phone, by remote maintenance or on site
During operating timeDuring operating timeDuring operating time
within 5 hourswithin the following working daywithin 3 working days
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GRTNR.IT-Monitoring PRO - All-inclusive services

GRTNR.IT's IT monitoring takes your IT infrastructure to a new level of reliability and performance. Our scope of services in IT monitoring and server observation is designed to optimize your business processes and provide you with security by keeping your IT running optimally.

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Scope of services
IT-MONITORING
On-call times & availability
  • 24 hours monitoring system
  • Mon – Fri: 8:00 a.m. - 5:00 p.m.
  • excl. public holidays
Response times during the on-call timesPriority 1 (failure)
  • Support by phone, by remote maintenance or on site
  • within 5 hours
Priority 2 (interference):
  • Support by phone, by remote maintenance or on site
  • within the following working day
Priority 3 (change request):
  • Support by phone, by remote maintenance or on site
  • within 3 working days
Troubleshooting for the systems defined in the order formprioritized acceptance via the ticket system: support@grtnr.it
Troubleshooting the systems defined in the order formFault reporting, identification and resolution:
  • by telephone,
  • via remote maintenance
  • through on-site personnel deployment
DirectionsFree of charge
Scope of servicesSERVER
  • Monitoring Server Operating Systems
  • Monitoring NAS-Systeme
  • Monitoring of system relevant services and hardware components
WORKSTATIONS
  • 2nd level support for problems that cannot be solved by our own support team
Server monitoring24/7 every 15 minutes
Server alertinclusive
Cleanup of temporary files (server systems) monthly
Consultation about IT status and IT strategyannual
Detailed report (Server)monthly
Visual inspection on siteannual
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Do you still have questions about GRTNR.IT Monitoring?

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BECAUSE IT SECURITY
IS A MATTER FOR THE BOSS!

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